Terms of service

These Terms of Service ("Terms") govern your access to and use of the website and services provided by Growthx Media LLP ("Growthx Media," "we," "us," or "our"), a company registered in India, with its registered office at:

211/D Block, Johri Palace, Mahatma Gandhi Road, Near TI Mall, Manorama Ganj, Indore 452001, Madhya Pradesh, India Phone: +91 62693 19161

By engaging our Services, submitting a project brief, signing a proposal, or making a payment, you ("Client," "Agency," "you") agree to be bound by these Terms.

Last Updated: 15/07/2026

1. Description of Services

Growthx Media LLP provides white-label web development and design services, including but not limited to:

  • Shopify development, custom builds, and redesigns

  • WordPress and Elementor development

  • Custom plugin and functionality development

  • Site maintenance, support, and emergency/urgent fixes

  • Related technical services as agreed upon in a project scope, quote, or statement of work ("SOW")

Specific deliverables, timelines, and pricing for each engagement will be outlined in a separate proposal, quote, or SOW, which forms part of these Terms upon acceptance.

2. White-Label Engagement

We provide our Services on a white-label / subcontracting basis. Unless otherwise agreed in writing:

  • We will not contact, solicit, or communicate directly with your end clients

  • Our involvement in any project will not be disclosed to your end clients without your written permission

  • All deliverables are provided for you to present under your own agency's branding

3. Confidentiality & NDA

Both parties agree to keep confidential all non-public information disclosed during the course of the engagement, including but not limited to client details, project briefs, pricing, business processes, and credentials.

This baseline confidentiality obligation applies automatically to every engagement under these Terms, whether or not a separate NDA is signed, and survives termination of the engagement.

3.1 Optional Signed NDA

Some agencies require a separately signed Non-Disclosure Agreement as part of their internal compliance or client requirements. We are happy to sign a mutual NDA prior to the start of any engagement upon request. Where a separate NDA is signed, its terms will supplement (and in case of conflict, prevail over) this Section 3. Where no separate NDA is requested, the confidentiality terms in this Section 3 govern the relationship between the parties.

3.2 Reference to Client Relationships & Portfolio Use

Unless a Client has specifically requested, in writing, that the existence of the business relationship remain confidential, Growthx Media LLP reserves the right to reference the Client/agency name, the general nature of the engagement, and non-sensitive aspects of completed work (e.g., in our portfolio, website, case studies, or marketing materials) to demonstrate our experience.

This does not extend to confidential project details, proprietary code, credentials, end-client information, pricing, or any other sensitive information, which remain protected under this Section regardless of whether a formal NDA has been signed.

Clients who prefer their agency name not be referenced publicly may request this in writing at any time, and we will honor such requests going forward.

4. Client Responsibilities

To enable timely and accurate delivery, you agree to:

  • Provide clear project briefs, access credentials, content, and assets required for the work

  • Respond to queries and approval requests in a timely manner

  • Ensure you have the right to share any content, brand assets, or third-party materials provided to us

  • Designate a point of contact for communication during the project

Delays caused by late feedback, missing assets, or delayed access from your side may affect agreed timelines.

5. Payment Terms

  • Pricing for each project will be provided via a quote, proposal, or invoice prior to commencement.

  • Payments are processed securely via Stripe or Wise. By making a payment, you agree to Stripe's terms of service in addition to these Terms.

  • Unless otherwise agreed, projects require 50% upfront, with the balance due upon completion/before final handover.

  • Ongoing maintenance or retainer arrangements will be billed on the agreed recurring schedule (e.g., monthly).

  • Invoices are due within 7 days of issue unless otherwise agreed in writing.

  • Late payments may result in pausing of active work and, where applicable, late payment fees.

All prices are quoted in USD unless stated otherwise.

6. Refunds & Cancellations

  • Deposits are non-refundable once work has commenced, as they secure allocated development time.

  • If a project is cancelled by the Client before work begins, any deposit paid may be refunded at our discretion, less any administrative or Stripe processing fees.

  • If a project is cancelled mid-way, payment is due for all work completed up to the point of cancellation.

  • Refund requests should be submitted in writing to contact@growthxmedia.co and will be reviewed on a case-by-case basis.

7. Revisions & Project Scope

Each project includes a defined scope and number of revision rounds as outlined in the relevant proposal or SOW. Requests beyond the agreed scope or revision limit may be treated as a change request and billed separately at our standard rates.

8. Intellectual Property & Ownership

  • Upon full and final payment, ownership of the final deliverables (code, design files, and custom work created specifically for your project) transfers to you or your end client, as applicable.

  • We retain the right to reuse general methods, frameworks, non-proprietary code snippets, and know-how developed during the course of our work, provided this does not disclose confidential client information.

  • Any third-party tools, plugins, themes, or licenses used in the project remain subject to their respective third-party licenses.

  • Until full payment is received, all deliverables remain the property of Growthx Media LLP.

9. Emergency & Urgent Support Services

Urgent fixes (e.g., hacked sites, critical downtime) are handled on a priority basis and may be billed at a different rate than standard project work, as communicated at the time of request. Response time commitments, where offered, will be confirmed in writing per engagement.

10. Warranties & Disclaimers

We agree to perform Services with reasonable skill, care, and professional standards consistent with industry practice. However:

  • We do not guarantee specific business outcomes (e.g., sales, traffic, rankings) resulting from our work, as these depend on factors outside our control.

  • Services are provided "as is" beyond the specific deliverables and warranties agreed in the relevant SOW.

  • We are not responsible for issues arising from third-party platforms (e.g., Shopify, WordPress core, third-party plugins/themes, hosting providers) outside of our direct work.

11. Limitation of Liability

To the maximum extent permitted by law, Growthx Media LLP's total liability arising out of or related to any engagement shall not exceed the total fees paid by the Client for the specific project giving rise to the claim. We shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunity.

12. Indemnification

You agree to indemnify and hold Growthx Media LLP harmless from any claims, damages, or liabilities arising from: (a) content or materials you provide that infringe third-party rights, (b) your breach of these Terms, or (c) misuse of deliverables provided by us.

13. Termination

Either party may terminate an ongoing engagement with 14 days written notice. Upon termination, the Client is responsible for payment of all work completed up to the termination date. Confidentiality obligations under Section 3 survive termination.

14. Force Majeure

Neither party shall be liable for delays or failure to perform obligations due to causes beyond their reasonable control, including but not limited to natural disasters, internet/infrastructure outages, government restrictions, or other unforeseeable events.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising out of or relating to these Terms or any engagement shall be subject to the exclusive jurisdiction of the courts of Indore, Madhya Pradesh, India, unless otherwise agreed in writing by both parties (e.g., via a separate arbitration clause in a signed SOW).

Contact Information

Growthx Media LLP

211/D Block, Johri Palace, Mahatma Gandhi Road, Near TI Mall, Manorama Ganj, Indore 452001, Madhya Pradesh, India

Email: Contact@growthxmedia.co

Phone: +91 62693 19161

By engaging our services, you agree to these terms and conditions.